DocSpring, Inc., (referred to hereinafter as "DocSpring", "we", "us" or "our") maker of certain software products (namely "DocSpring"), is committed to protecting the privacy of those individuals who visit our websites and register to use our products and services. This policy describes our privacy practices and how we use and collect the personal information that you share with us when browsing our websites, registering for our products, and/or submitting data to our API.
Every PDF template that you upload to DocSpring has a configurable data retention policy under the "Expire Submissions" setting. This data retention policy applies to generated PDF files, the data submitted in API requests, and any images that were included in the submission. Our default data retention policy is to retain all data and generated PDFs. You can opt-in to delete all PDFs and submitted data a certain period of time. If you check "Expire Submissions" in the template settings, the default expiration period is 7 days. You can also make an API request to immediately delete a generated PDF, remove submission data, and delete any images.
Your data may be present in our automatic database backups for up to 2 weeks.
DocSpring is not currently PCI DSS Certified.
You must not submit credit card information to DocSpring servers. Please contact [email protected] for information about on-site hosting.
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service. We seek to provide you with choices in how and when your personal information is shared, and as such, we will not share or sell your personal information to other organizations for commercial purposes, except to provide products or services you've requested, or when we have your permission. You may exercise your choice to have disclosure of personal data limited by contacting us at [email protected].
Notwithstanding anything to the contrary, we may disclose your personal information under the following circumstances:
When you register for DocSpring, we ask for information such as your name, email address, billing address, and credit card information. We use the collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, marketing (as described below) and research. This information can be modified under the Account Settings menu within all of our products. Any of the accounts you create with us may be deleted by contacting us at [email protected].
If you are a user of our websites or products, we retain your information for as long as your account is active or as needed to provide you services, subject to our storage requirements. We will retain and use your information as necessary to offer services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you are user of our products and would like an opportunity to update, correct or delete, your personal data, please contact us at [email protected]. We will respond to your request to access and/or removal within 30 days. If you are an EU person and your personal information was submitted to us by another party, you may request access to, and the opportunity to update, correct or delete, such personal information, by contacting the business that provided your personal data to us. We reserve the right to take appropriate steps to authenticate an applicant's identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Privacy Shield Framework.
You hereby grant to DocSpring permission to identify you as a customer, to use your identity in connection with proposals to prospective customers, to hyperlink to your website's home page, to display your logo on our websites, and to otherwise refer to you in print or electronic form for marketing or reference purposes.
DocSpring has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If a privacy complaint is not resolved through these channels, under certain limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel as a last resort.
DocSpring uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. Although DocSpring owns the code, databases, and all rights to our applications, you retain all rights to your data. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, DocSpring is potentially liable.
For users of the DocSpring product, when you send document data to DocSpring, we retain a copy of your input and output documents only until you have downloaded the document and the time you specify for data retention has expired. DocSpring does NOT retain your original input or the generated document past the data retention period unless you explicitly use DocSpring's document debugging service. While your document is on our servers, both the input and output are protected by strong encryption. For more details on this, please ask us for our DocSpring Security Policies & Information Whitepaper.
DocSpring is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
DocSpring may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your product account or by placing a prominent notice on our site.